Shipping policy

SHIPPING POLICY

Thank you for shopping with Velmora. We are committed to delivering your order in a timely and reliable manner.

ORDER PROCESSING:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be slightly delayed. We appreciate your patience and understanding.

SHIPPING TIME:
Estimated delivery time varies depending on your location:

• United States, UK, Canada, Australia: 7–15 business days
• Europe: 7–15 business days
• Other international locations: 10–20 business days

Please note that these are estimated delivery times and may vary due to external factors such as customs delays or courier issues.

SHIPPING COST:
We offer free shipping on all orders unless stated otherwise.

ORDER TRACKING:
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package until it arrives.

CUSTOMS, DUTIES, AND TAXES:
Velmora is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

LOST OR DELAYED PACKAGES:
If your order is significantly delayed or appears to be lost, please contact us and we will assist you as quickly as possible.

INCORRECT SHIPPING INFORMATION:
Please ensure that your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

CONTACT US:
If you have any questions regarding your order or shipping, please contact our support team. We are always happy to help.

Thank you for choosing Velmora.